Refund Policy

New subscriptions are not yet available. This policy explains how to request help with an earlier purchase, payment issue or recurring subscription. Read it alongside our Terms of Service.

1. Your rights

The purchase terms and refund policy provided by the seller at the time of purchase, together with applicable consumer law, govern refund eligibility. Octopus Academy does not offer an additional universal money-back guarantee. Nothing on this page limits mandatory withdrawal rights or remedies for a faulty or misdescribed service.

Where applicable law requires information or express agreement before digital service delivery starts, that must be provided before purchase. Visiting this site or signing in does not waive any right.

2. How to request help

1. Email contact@octopusacademy.school or use the support contact in your purchase receipt.
2. Include the email used for the purchase, its receipt or transaction reference, the purchase date and the issue to investigate. Do not send your password or full card details.
3. Keep the confirmation of your request. The seller or payment provider will confirm eligibility, the refund method and timing. The time for a credit to appear also depends on your payment method.

Use the same channels to report duplicate charges, payment errors or an inability to access purchased content. Contacting support does not limit your statutory rights.

3. Canceling a recurring subscription

Use the cancellation or subscription-management link in your receipt, or contact the seller named there. Confirm the effective date and any remaining access period with that seller. The site currently has no in-account billing portal.

Cancellation and a refund are separate actions. Canceling does not automatically refund an earlier payment. Signing out, deleting learning data or removal of checkout does not cancel a recurring subscription. State both requests if you want cancellation and a refund.

Account access currently follows the entitlement recorded for the account. Contact us if an earlier payment or cancellation is not reflected correctly; billing changes are not synchronized automatically.

4. Preparing future purchases

We are preparing checkout through 2Checkout (Verifone). Its refund policy and shopper terms describe purchases it processes. They do not establish that it manages an earlier Octopus Academy purchase. The actual seller and applicable purchase terms must be identified before payment.

For a purchase specifically processed by 2Checkout, use its shopper account or billing support. For learning access or help locating a receipt, contact us. Mandatory rights take precedence over this policy.